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TCS upgrades BaNCS platform with AI to enhance banking, securities operations
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Tata Consultancy Services has announced a major artificial intelligence upgrade to its flagship financial services platform, TCS BaNCS, with the launch of TCS BaNCS AI Compass—a new AI core designed to accelerate innovation for banks and securities services firms.
The new capability integrates machine learning, deep learning, generative AI and a set of pre-built intelligent agents, enabling financial institutions to optimise existing processes and derive actionable insights for stronger operational efficiency and risk management. The AI upgrade is designed to work seamlessly across banking, securities and wealth management lines of business.
TCS BaNCS AI Compass is positioned for senior technology and business decision-makers, with a focus on responsible and explainable AI. The platform supports traceable decision-making, transparent models and governance-led adoption. Its no-code, configurable interface allows teams to quickly build, train, test and deploy AI agents without deep technical expertise, helping institutions accelerate time to value.
In banking operations, the pre-built agents support use cases such as customer onboarding, credit underwriting and personalised query resolution across digital channels. In securities services, the AI engine is designed to augment human decision-making by supporting tasks such as predicting tax treatment of payouts, distinguishing between dividend and interest classifications, identifying missing data in corporate actions, and automating the ingestion and interpretation of complex documents. The solution extends contextual assistance, response automation and service enhancements across digital platforms.
The features
The AI Compass is built on strong compliance and governance frameworks, with embedded guardrails, audit logs and explainability features to ensure enterprise-grade oversight. The design enables users to understand how AI-driven decisions are made, supported by systematic bias testing, traceable workflows, data lineage controls and privacy-by-design principles across the lifecycle.
The integration of AI Compass into the broader TCS BaNCS suite reflects TCS’ strategy of embedding AI directly into core products rather than treating it as a standalone layer. The approach aligns with the company’s human-centric AI vision, where algorithms are used to augment human judgement and align technology outcomes with real business needs.
